Policies

Shipping and delivery policy

How orders are processed, dispatched and delivered across Nigeria.

Note: contact address, phone and email are confirmed business details. Bank account details, company registration information and policy timelines are still placeholders and can be updated at any time from the admin dashboard.

Order processing

Orders are processed on business days after payment is confirmed, or after our team confirms a pay-on-delivery order. You will receive an order reference number (BGT-…) immediately after checkout.

Delivery coverage and timelines

We dispatch from our shop at Shop 54, K/Kabuga, Kano and deliver to all 36 states and the Federal Capital Territory. Indicative timelines are same day to 1 working day within Kano, 1 – 3 working days for neighbouring states (Jigawa, Katsina, Kaduna and Bauchi), 2 – 3 working days for Lagos and Abuja, and 3 – 6 working days for other states. Timelines are estimates and may vary with courier performance.

Pickup from our shop

You are welcome to collect your order in person at Shop 54, K/Kabuga, Kano. Please wait for confirmation that your order is ready before travelling, and bring your order reference number with you.

Delivery fees

Delivery fees are configured per state by the administrator and are displayed at checkout once you select your state. Express delivery, where available, attracts an additional fee. Orders above the configured free-delivery threshold qualify for free standard delivery.

Receiving your order

Please inspect your package in the presence of the delivery agent. Report any visible damage or missing item immediately, quoting your order reference.

Failed deliveries

If delivery fails because the address or phone number provided is incorrect or unreachable, a redelivery fee may apply. Please keep your contact details up to date in your account.