Support
Frequently asked questions
Answers to the questions we are asked most often about products, payment, delivery and services.
Are the products on this website real inventory?+
The catalogue currently contains clearly labelled sample demo products so you can experience the full shopping flow. Real inventory is added and managed by the administrator from the dashboard.
Which payment methods can I use?+
Bank transfer and pay on delivery are available as manual methods. Online payment through Paystack, Flutterwave, or Squad becomes active once the business supplies and configures the required API credentials on the server.
How is delivery calculated?+
Delivery fees are configured per state in the admin dashboard. Your fee is shown at checkout once you select your state, and express delivery can be added where available.
Do I need an account to order?+
No. Guest checkout is supported. Creating an account lets you view order history, track statuses, manage your wishlist and see your consultation requests.
How do I track my order?+
Use the reference number (BGT-…) shown on your order confirmation on the Track Order page, or sign in and open the Orders tab in your account.
Do you offer warranty on devices?+
Each product page states the warranty that applies to that item. Refurbished devices typically carry a shorter warranty than new devices.
Can you supply laptops in bulk for my organisation?+
Yes. Submit a consultation request selecting Procurement & Device Advisory, or contact us directly with your quantities and specifications.
Do you provide on-site IT support?+
Yes, on-site and remote support are both available. Submit a request on the IT Consultation page and we will confirm scheduling.