Policies

Returns and refunds policy

What to do if an item arrives damaged, faulty or is not what you ordered.

Note: contact address, phone and email are confirmed business details. Bank account details, company registration information and policy timelines are still placeholders and can be updated at any time from the admin dashboard.

Return window

Report any damaged, faulty or incorrect item within 7 days of delivery, quoting your order reference. Items must be returned with all accessories, cables and packaging.

Items that cannot be returned

Consumables, software licences that have been activated, and items damaged by misuse, liquid, unauthorised repair or power surges are not eligible for return.

Warranty claims

Devices covered by warranty are repaired or replaced according to the warranty stated on the product page. Refurbished devices carry the shorter warranty period indicated in their listing.

Refunds

Approved refunds are processed to the original payment method or by bank transfer, after the returned item has been received and inspected. Processing timelines depend on your bank or payment provider.

How to start a return

Contact us through the Contact page or WhatsApp with your order reference, a description of the issue and clear photographs where relevant.